POSITION SUMMARY:

This position is responsible for providing efficient, effective service and administration relevant to the Electronic Banking functions. These functions include online banking, mobile banking, ACH processing including stop payments, unauthorized transactions, death notifications and reclamations, card ordering (personalized, mail orders, instant issue), mobile deposit review, return check processing, cash items, fraud monitoring for debits cards, process adjustments for debit cards, review daily reports, subsequent check review, telephone banking, Check 21 issues, and transfer management (totalmatics).

► To apply for this position, contact: Christy Renforth cmrenforth@hcsbank.com

ESSENTIAL FUNCTIONS

ATM/Debit Card

1. Answer customer and coworker questions and investigate and resolve problems and complaints involving ATM/debit cards.
2. Order ATM/debit cards.
3. Evaluate customer requests for changes in card limits.
4. Perform maintenance on card processor system for name changes, address changes, and/or phone number changes, closed accounts per report from HCSB report system, status cards when account goes negative, and adjust card limits on a daily basis.
5. Review debit card automatic renewals.
6. Initiate the posting of fee(s) for automatic renewals, new issues, and reissues to customer’s account(s).
7. Manage adjustments and adjustment account.
8. Research ATM outages, if applicable.
9. Receive e-mail alerts from Visa for any compromised debit cards.

Internet Banking, Bill Payment, Popmoney, and Mobile Banking

1. Set up users for Internet Banking and Bill Payment through the Management Console System, Partner Care System and the Card Management System.
2. Delete inactive users on Management Console System and perform the file maintenance on the Card Management System to deactivate account information.
3. Perform address changes, name changes, email address changes, phone number changes, and/or account changes to the Management Console System, Partner Care and the Card Management System on a daily basis.
4. Maintain and/or monitor cases or customer inquiries reported by customers in Partner Care.
5. Answer customer and coworker questions and investigate and resolve problems and complaints involving Internet Banking and Bill Pay.
6. Assist with and/or reset customer’s passwords.
7. Review checks that were mobile deposited.

ACH and Checks

1. Process ACH rejections on a daily basis. This includes, but is not limited to, processing notices, death notifications, stop payments, suspect/unidentified items and unauthorized transactions.  This also includes assisting employees and customers with inquiries on these processes, maintaining the appropriate documentation and files, and ensuring compliance with record retention requirements.
2. Process DDA rejections on a daily basis. This includes, but is not limited to, processing notices, suspect/unidentified items and stop payments.  This also includes assisting employees and customers with inquiries on these processes, maintaining the appropriate documentation and files, and ensuring compliance with record retention requirements.
3. Process the Deposit Returns on a daily basis. This includes, but not limited to, processing returned foreign checks and completing and processing notices.  This also includes assisting employees and customers with inquiries on this process, maintaining the appropriate documentation and files, and ensuring compliance with record retention requirements.
4. Notify the appropriate personnel as outlined in the Check Payment and Overdraft Policy.
5. Process the negative DDA account closure postings and perform the appropriate file maintenance.
6. Review check kiting report.
7. Remit IOLTA on a monthly basis.

Transfer Management

1. Process Transfer Management requests. This includes, but is not limited to, recording the transfer on processing system, maintaining the documentation/files, processing exceptions, maintaining the trial balance, ensuring compliance with record retention requirements, and handling all inquiries regarding this function.

Other

1. Prepare records for storage. Ensure proper record retention and destruction guidelines are followed.
2. Ensure that written procedures for each of the functions listed in this job description are current and correct.
3. Provide thorough training to other department employees for each of the functions contained in this job description as requested.
4. Provide quality customer service at all times.
5. Attend appropriate training sessions as required and complete regulatory compliance training.
6. Work effectively as part of a team to gather information and solve problems.
7. Meet the BSA/AML and OFAC requirements as outlined in the following:
8. Bank Secrecy Act (BSA) Policy/Procedures
9. Customer Identification Program (CIP)
10. Foreign Asset Control Policy/Procedures (OFAC)

ADDITIONAL RESPONSIBILITIES

1. Perform other duties that may be assigned.

POSITION REQUIREMENTS

Professional Experience (Knowledge, Skills, and Abilities)

1. Basic math knowledge.
2. Strong computer skills required (Excel and Word required).
3. Attention to detail required.
4. Strong analytical skill is required.
5. Excellent interpersonal skills are required in dealing with both the internal and external banking communications.
6. Ability to communicate effectively both orally and in writing is imperative.
7. Strong organizational and time management skills are required.
8. Ability to work well under pressure and meet deadlines.
9. Ability to work effectively as part of a team.
10. Ability to use office equipment.

Education

1. High School Diploma

Physical Requirements

The physical requirements are those that must be met by an employee to successfully perform the essential functions of this job.  In addition to the typical requirements of standing, walking/moving, sitting, bending, talking, hearing, and seeing, the employee must regularly use hands to finger, handle or feel objects, tools, controls and keyboards and occasionally lift and/or move up to 25 pounds.

Hancock County Savings Bank promotes an equal employment opportunity workplace which includes reasonable accommodations of otherwise qualified disabled applicants and employees.

Equipment Used 

Computer and applicable computer software, calculator, telephone, photocopier, scanner, printer, laminator, typewriter, mail machine, and fax machine.

Travel

Rare, but does occur locally

Remote Work

This position is capable of being performed remotely. Hancock County Savings Bank considers telecommuting to be a viable, flexible work option when both the employee and the job are suited to such an arrangement. Telecommuting may be appropriate for some employees and jobs but not for others. Telecommuting is not an entitlement, it is not a companywide benefit, and it in no way changes the terms and conditions of employment with Hancock County Savings Bank. Candidates for Telecommuting will be identified and reviewed by Management and will be decided on a case by case basis. Before entering into a telecommuting agreement, the employee and manager, with the assistance of the human resource department, will evaluate the suitability of such an arrangement, reviewing employee suitability, job responsibilities, and overall equipment needs. The ratio between work on site and work at home will be determined by management. Although work can be performed remotely it will need to be performed at your home unless otherwise approved through management with input for the Technology department regarding safety and capability.

JOB DESCRIPTION LIMITATIONS

This job description is not intended, and should not be construed, to be an exclusive list of responsibilities, knowledge, or skills associated with this job.

The job description can, in addition, be changed at any time, if needed, to best accomplish the position’s goals and required tasks.

This job description is not intended to and does not represent a contract of employment.  In addition, it does not alter the at-will employment status of an employee at Hancock County Savings Bank.